Manage Teammates
Manage Teammates is the setting that controls the accounts of your team and its members. To access this, select your Muck Rack user icon in the top right corner and choose Manage Teammates.
From here, you can see current teammates, their status, and their email address.
Teammate Status
You can sort Team members by status by selecting the respective status at the top of the table on your Team page. Use the table below to learn more about each status.
Status | Description |
Active | Current active non-admin users. Teammates are not allowed to add, remove or change other teammates’ access on Muck Rack. The features they are allowed to use on Muck Rack are determined by their access. |
Admin | Current active admin users. Admins are allowed to add, remove or change other teammates’ access to Muck Rack. Admins can be given full access or limited access on Muck Rack. They can also delete any public objects within the organization. |
Invited | Teammates who have not accepted their invitation to join your organization on Muck Rack will appear as invited on your Team page. Invitations can be resent or revoked entirely. |
Requested | People who have requested to join your team. |
Deactivated | Teammates who no longer have full or limited access to Muck Rack appear as deactivated. Deactivated teammates cannot login to Muck Rack. When a teammate is no longer employed by your organization, we recommend deactivating their account.
Deactivated users will still appear throughout Muck Rack (e.g. as a Media List creator or Relationship Owner) so you can accurately track your organization’s history and interactions with journalists as your team evolves. |
Add a Teammate
Go to your Team page by selecting your avatar, then Manage Teammates.
Select the + Invite Teammate button in the top right corner.
Enter their name and email address, and select the role you would like them to have.
Select the Send Invitation button.
After you send the invitation, your teammate will receive an email with a link to accept the invitation. Your teammate can start using Muck Rack immediately after accepting the invitation.
⚠️ IMPORTANT: Invitations expire after 14 days.
NOTE: If your teammate hasn’t received an email to join your organization on Muck Rack or if you would like to rescind your invitation to a teammate:
Go to your Team.
Find and select your teammate’s name.
Select Resend or Revoke.
Edit A Teammate
From the Team page, select a teammate's name to edit their details:
You can update their details and role from here, or Resend or Revoke their invitation.
Deactivate A Teammate
To remove or delete a Teammate, go to the Team page and select the teammate's name, then select the Deactivate button at the bottom.
Reactivate A Teammate
To reactivate a Teammate who has previously been removed, go to the Team page and select the teammate's name, then select the Reactivate button at the bottom.
Change A Teammate's Role
From the Team page, select the teammate's name. Then select a new role and the Save button at the bottom.
Get Help
For additional help, contact support by choosing the chat icon in the bottom right-hand corner of the screen and selecting Messages > Send us a message.
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