Report a Bounced Email
To report bounced emails sent with Pitches, use the steps listed below:
Select the name of the Pitch from your Pitches page.
Select the checkbox next to any contacts with bounced emails.
Select Report Issue > Confirm in the action bar that appears.
The Report Issue button will only appear if you send pitches via Muck Rack's email integration. Through the integration, emails are sent directly from your email address, which means bounces are sent directly back to your email. If there's an issue, you will receive a notification directly in your email inbox and can report the issue through the means above.
NOTE: Not using Muck Rack's email integration? If you send through a DNS configuration, Muck Rack will automatically detect bounced emails, so you will not see the Report Issue button.
Frequently Asked Questions (FAQs)
Question | Answer |
Why does my Pitch say "Delivered" even though I received a bounceback? | In most cases, a pitch that shows as sent/delivered in Muck Rack means that your message was delivered to the recipient and there were no technical issues during sending.
Sometimes you may receive a “bounceback” email—an email sent back to your own email address. This means there was an issue with the recipient's email rather than a technical issue. (The recipient may have gotten a new email address, etc.) |
Why does my Pitch say it was "Opened" even though I received a bounceback? | When you send a Pitch (even ones that eventually return a bounceback/undeliverable error), that Pitch still has to hit an email server somewhere during sending. That email server may automatically open emails, which will then log as an “Open” in Muck Rack.
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An email address is listed on the suppression list, but it’s the correct email for this contact. What happened? | There are many common reasons an email address may result in a bounce.
If you believe an email address on your email suppression list is correct, please contact us, and we are happy to investigate why the recipient is on your email suppression list. |
What happens when an email address is on the email suppression list? | If an email is bounced, the email address is automatically added to the Email suppresion list. Emails that are on the email suppression list cannot be added as recipients to future pitches. |
Get Help
For additional help, contact support by choosing the chat icon in the bottom right-hand corner of the screen and selecting Messages > Send us a message.
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