Email Alerts
Email Alerts help you easily monitor media and receive email notifications to your inbox. You can monitor specific content related to your brand, products, hashtags, and competitors. When you receive an alert, you can add journalists to media lists, track coverage in reports, and share broadcast links.
Overview of an Email Alert
Muck Rack Email Alerts will include:
The title of the coverage (which opens the article link in a new tab when selected)
The journalist's name (which links to their Muck Rack profile)
A preview of the article with Alert keywords appearing in bold text
Up to 4 Topics relevant to the article
A link to post the article to X (Twitter)
A link to open the article in the Who Shared My Link? tool
A link to add the article to a Coverage Report
A link to flag the article as irrelevant
Learn More in Muck Rack Academy
Learn more about what you can do with Email Alerts and notifications in our Configure Alerts course and explore 5 Ways to Leverage Muck Rack Alerts in our Muck Rack Academy.
Troubleshooting Tips
Issue | Solution |
You did not receive your email alert notification |
Your email client may be automatically sorting these emails elsewhere in your inbox -- try searching the subject line "Muck Rack Alert" in your spam and junk folders.
We recommend saving the email address alerts@muckrack.com as a contact in your email to better prevent these emails from automatically sorting into undesired folders.
If the keywords entered in the settings of your Alert are not formatted properly (misuse of a Boolean operator, missing a quotation mark in a phrase, etc.). In that case, Muck Rack may not be able to recognize the appropriate article links to pull and, therefore not trigger an Alert email notification to you.
If you go to the settings of your Alert, you can review the keyword formatting in the Terms to Monitor box. You may see an error like the one below indicating a formatting error somewhere in your keyword string. You can select Search Help just above this box to view a guide on all the Boolean operators and correct formatting rules.
Our team is happy to help review the formatting of your keyword strings as well. Select the chat icon in the bottom right or email support@muckrack.com to get in touch with us.
Suppose you ensured that your keyword string is properly formatted in the Alert settings and the emails are not being delivered elsewhere in your inbox. In that case, the next troubleshooting step to take is to have your IT whitelist our IP addresses to improve the deliverability of these emails better.
Please contact us at support@muckrack.com, and our team can provide the necessary IP addresses for your team to whitelist.
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Get Help
For additional help, contact support by choosing the chat icon in the bottom right-hand corner of the screen and selecting Messages > Send us a message.
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