To report bounced emails sent with Pitches:
- Click the name of your Pitch located on this page
- Click the checkbox next to any contacts with bounced emails
- Click Report Issue in the upper blue bar
This action alerts our team to research new email addresses for those contacts. You will automatically receive an email if our team finds a new email address for a contact you reported.
Contacts with updated emails will move to the Unsent section of your Pitch. You can choose to resend the email to the new email address by clicking Continue sending at the top of the page.
If you are reporting a bounce from an email that was not sent via Muck Rack's Pitches, you can flag this with our team by clicking the chat icon in the bottom right corner of your screen in Muck Rack.