When emails are not delivered successfully, they will appear under the Issues category from your pitches dashboard. This article describes common errors you may encounter under Issues.
Resending failed pitches
Oftentimes, resending the pitch can resolve issues. Visit our article on resending pitches to learn more.
Error: “Email address connection has expired or been revoked.”
If your Email Integration becomes disconnected, it could be for several reasons. The below steps might help reconnect you:
If you recently reset your password, re-authenticate your email in Account settings with your new password.
For Microsoft and Office 365 users, if your IT team has a conditional access policy in place, this could also cause your email to disconnect integrations. Talk with your IT team about creating a policy that is not restrictive and has long session timeouts. More information here.
If you are running into Exchange server technical errors
If you receive technical issues on your pitch due to the Exchange server being too busy, you can easily turn off throttling in EWS to resolve the issue by following these instructions here.
Troubleshooting a failed test pitch
If you have encountered a problem sending your test pitches, either during Email Integration or when sending a drafted pitch, please review the article located here.