Not to worry - we’ll help you get set up!
There are few common error messages you may see when connecting your email address to Pitches. If you are seeing one of the errors listed on this page, please follow the steps below:
Error: “Status 401: Invalid credentials or protocol is not enabled...”
Our email integration uses EWS (Exchange Web Services) and EAS (Exchange Active Sync). To verify if you have ActiveSync enabled, follow the instructions below. Note: it’s best to have your IT administrator do this!
How to check if ActiveSync is enabled
Click on the Exchange ActiveSync tile
Fill out all fields with your information. Make sure to check Ignore Trust for SSL.
Click Perform Test
If the test results are successful, no further action is required. You can try reconnecting your email to Muck Rack again here by clicking Connect Email.
If you receive a Connectivity Test Failed message, click the Save as HTML button and send the resulting file to us at email@example.com so that we can investigate further.
Error: “400 Error” from Google when trying to connect your Gmail/G Suite email
Your IT team/G Suite Administrator will need to follow these directions to grant necessary permissions in your email settings
If you still see this error after completing the steps above, please let us know by clicking the chat icon in the lower right.
Error: “Email address connection has expired or been revoked.”
Click Revoke Access here
Click Connect Email on that same page
If you still run into issues, please let us know by clicking the chat icon in the lower right.
If the error you are seeing is not listed above, please contact our team by clicking the chat icon in the lower right and we'll help get you connected!