Connecting your email address in Muck Rack lets you use Pitches to send journalists personalized emails. Once your email address is connected to Muck Rack, any email sent will be automatically logged on the journalist’s profile, and it will also appear in your connected inbox's Sent folder.

Contact us, and we’ll set up your account so you can connect the email address you send emails with to Muck Rack without changing your login email address.

Please note that Email Integration does not support sending with an alias today. You can only send emails via Muck Rack from the email address you use to log into your email client (Gmail, Outlook, etc.).

You can find the integration link by navigating to your Settings or through this direct link to our email setup page.

If you cannot integrate your email using the link above, you'll need to contact your IT Team to integrate your email successfully. They may ask you to describe the integration details and what the Muck Rack platform does. Below is a template you may use when communicating with your IT Team.

Outlook Admin credentials will be required to integrate if your organization uses Outlook. Ensure your IT Team knows this final step to complete email integration with Muck Rack.

How do I reconnect my expiring email integration connection?

You’ll navigate to your Settings or through this direct link to our email setup page and disconnect your current email integration, then follow the prompts to reconnect.

NOTE: Please ensure all pitches have been delivered (with updated statuses) to avoid service disruption. Schedule Pitches will not be affected.

When integrating your e-mail with our platform, you may encounter the option to choose between IMAP or OAuth. OAuth involves creating a grant with an access token, while IMAP involves creating a grant through username and password. Muck Rack offers this functionality through a partnership with Nylas. Please see the specific Nylas page for more information: OAuth and IMAP.

Muck Rack only uses the text of your emails to display the emails on the recipient's profile or in your Activity. Muck Rack doesn’t share that information with people outside your team, sell it, or engage in any anonymized collection of email bodies for analytics.

When sending a pitch, clicking Send Now will immediately begin sending your batch of pitches. Pitches sent with an Email Integration are sent directly from your email client, which means that pitches to hundreds of recipients may take time to process in your queue fully.

Pitches to 500 recipients can take anywhere from 10 to 15 minutes for all recipients to receive your email. Pitches over this amount can take a bit more time but aren’t recommended practice when building relationships with journalists.

Why can’t I see messages in my Sent folder?

If you’re not seeing messages in your Sent folder, it’s likely due to an email configuration issue.
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This can occur when the “Sent Items” folder is not properly set to save or forward sent emails.

Please contact your IT team to review and adjust the email settings to ensure messages are correctly displayed in the Sent folder.

Helpful links:

No. Emails sent outside Muck Rack are only logged once they’ve been forwarded or BCC’d to prm@muckrack.com.

Email Integrations do not apply to sending Newsletters on Muck Rack. By default, Newsletters sent through Muck Rack will come from noreply@muckrack.com.

To send Newsletters through Muck Rack from your email address, contact us. We’ll share information and steps with your IT team.

Once you’ve connected your email address, the number of emails you can send on Muck Rack is based on your email client’s existing limits.

Every email provider allows a different number of emails to be sent in a given day. Once you’ve connected your email, your account is allocated a daily email limit. By default, your daily email limit on Muck Rack will be 20% less than your email client’s default limit.

The number of emails you send through Muck Rack or your email client outside of Muck Rack contributes to your daily limit. Exceeding your email client’s sending limits can result in being locked out of your email account (sometimes for 24 hours).

If you exceed your email client’s limits, we cannot help or assist in unlocking their email account.

Here's some additional guidance around sending limits per email client:

Only one email address can be connected to your account in Muck Rack.

Muck Rack encrypts data while exchanging it with your computer and uses top security measures to prevent unauthorized or unintended access to our network. Read more about how Muck Rack safeguards your data in our Data and Security article.

Additional accompanying documentation:

We use a third-party partner, Nylas, that enables you to integrate their mailbox with Muck Rack directly. Right now, this integration only uses a scope to send emails—meaning we only have permission to access data in emails sent through Muck Rack. No data is accessible for emails sent outside of the integration/outside of Muck Rack or throughout a user’s inbox. There are no permissions to read contacts or calendars.

NOTE: Our platform may require broader access, such as "full ActiveSync access" from a Microsoft Graph perspective. These permissions are necessary to ensure the smooth operation of features like syncing emails and managing calendar events. Rest assured, we take the security of your data seriously and adhere to industry best practices to safeguard your information.

Please see Nylas's trust page for more details.

There are many common reasons an email address may result in a bounce.

If you believe an email address on your email suppression list is correct, please contact us, and we are happy to investigate why the recipient is on your email suppression list.

No. An undeliverable email doesn’t make it as far as the junk or spam folder. If the email was sent to a recipient's junk folder, their email address will not appear on the suppression list.

Emails that are on the email suppression list cannot be added as recipients to future pitches.

If there is an email address on the suppression list that should be removed, contact us with the email address of the person on the recipient list and confirmation that the person would like to continue receiving emails (e.g., a response to another email you’ve sent the recipient since they were added to your email suppression list in Muck Rack).

For PR teams, the following key actions are recommended:

For detailed requirements, refer to Google's official documentation here.

What do I do if I receive the following message?
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​"Heads up! Large email lists (500+ recipients) can lead to slower delivery times and may require resends, as most email clients aren't built for such volumes. For faster sending, consider smaller groups or contact our team for assistance with DNS setup for large-volume pitching."

Contact our Support team by choosing the chat icon in the bottom right-hand corner of the screen and selecting Messages > Send us a message.

Muck Rack encrypts data while exchanging it with your computer and uses top security measures to prevent unauthorized or unintended access to our network.

We use a third-party partner that enables you to directly integrate their mailbox with Muck Rack. This integration only uses a scope to send email—which means that we only have permission to access data in email sent through Muck Rack. No data is accessible for emails sent outside of the integration/outside of Muck Rack, or throughout a user’s inbox. There are no permissions to read contacts, or calendar.